CLICK TO CALL SERVICE: A click-to-call solution is a user-friendly call button or widget that appears on your website, mobile app, or CIM/ CRM platform. This user-friendly functionality uses our API to dial a specific consumer or business number, allowing for smooth interactions. This efficient dialling solution will simplify communication and increase user engagement.
Click to call service, also known as click to dial, streamlines customer engagement and allows businesses to communicate with clients more easily. This new digital communication tool streamlines communication by eliminating the need for manual dialing and increasing agent efficiency. Agents can simply begin calls directly from the customer relationship management system, ensuring timely and effective communication. This technology not only increases response times but also encourages more tailored and efficient consumer interactions.
Key Features of Click to Call Service:
Multi-Platform Embedding: Improve customer experience and accessibility by easily incorporating a click-to-call button or widget into your CRM, applications, website, or mobile app.
Multi Device Capabilities: Allow consumers to easily use the call-back button on numerous devices without the need for additional plugins, hence increasing user convenience.
Seamless Integration: Can be integrated with popular CRMs viz: Zoho, Salesforce, Freshdesk, Microsoft Dynamics, Lead Squared and other 3rd party applications for enhanced functionality.
Record Conversations: Automatically capture every customer interaction through call recording, ensuring comprehensive record-keeping and reviewing them later for quality assurance.
Flexible Caller ID: Choose between fixed or dynamic Dialled Number Identification (DNI) to enhance flexibility, support, and meet your specific needs with ease and versatility.
Single Login: Eliminating the need for numerous logins will simplify your workflow. Conduct calls easily within your CRM, with no need for external interfaces.
Call Control: Allow users to handle calls swiftly and effectively. Allow agents to have complete control over the call by putting it on hold, muting it, or hanging up.
Call Back: Allow customers to seek a call back from your organization. Collect the customer’s contact information when he wants a call back on your website or app.
Call Progress: Identify different states of a call, e.g. whether the line is busy or the call has been answered. Take appropriate actions and manage call queues efficiently.
Use cases of Click to Dial Solution-
Customer Support: Click to dial solution connects agents to customers by clicking button on CRM. This helps provide real-time assistance and quickly solve problems, thus leading to improved customer satisfaction.
E-commerce: Improve conversion rates by facilitating real-time communication with qualified sales representatives and expedite decision-making through direct and effective interaction and personalized assistance.
Lead Generation: Capture leads by including a click2call button on marketing campaigns or landing pages, which allows for direct engagement with salespeople. Schedule a call back for leads received during non-business hours.
Education: Facilitate interactions between prospective students and admissions professionals to answer questions, explore programs, and offer help during the application process.
Financial Services: Allow clients to contact bank customer care representatives for assistance with account-related issues, reporting fraud or loss of credit, debit cards, or other services.